Below FAQ are some common concerns of our clients before purchasing the product.
If you have other questions, please just send it to hello@sextoyvibe.com
Pre Sale Questions
Q: “I Am New To Sextoyvibe”
Sextoyvibe is the world’s leading mega shop of realistic top-quality affordable sex toys! We are a young, energetic, and creative company dedicated to providing customers with both ultra-realistic sexual and mental experiences. We insist and pride ourselves on offering the best quality affordable sex toys and exceptional and professional customer service in this complicated sex industry. We, just like you, love life, respect gender and gender identity, and believe that sex is, and is supposed to be a natural expression and enjoyment. <<Read Our Story
Q: “Where is my package sent from and when can I receive it?”
Your package will be dispatched from the warehouse where the product is located. We have warehouses strategically located in various regions, including the United States, Europe (Germany), Australia, Canada, the United Kingdom, Hong Kong, and Shenzhen.
For delivery time, kindly check our shipping & delivery page.
Q: “How do I change my shipping address?”
To request a change in your shipping address, please contact our customer service team through our 24/7 online chat or by sending an email to hello@sextoyvibe.com. Kindly note that while we will make every effort to adjust the address accordingly, once the shipment is arranged, we cannot guarantee the success of changing the address. We kindly request that you double-check the accuracy of your shipping address before placing an order.
Q: “How do I track the status of my order?”
Once your order has been processed and a tracking number is generated, you can easily track the status of your shipment here and entering the provided tracking number in the designated tracking section.
Q: “Do you ship to my country?”
In most cases, we do ship to a wide range of countries. To confirm if we ship to your specific country, please refer to our shipping and delivery page on our website. However, it is essential to note that we cannot be held responsible if your products are rejected at customs due to restrictions on adult products, or if the possession of adult products is considered illegal in your country. It is advisable to conduct thorough research on the import policies of your destination country prior to placing an order.
Q: “Will my items come in one package?”
While we strive to package your items in a single box or bag, the packaging approach may vary depending on the stock availability and other factors. In some instances, it may be necessary to ship items separately. For detailed information regarding the shipping status of your order, you can log in to our website or reach out to our 24/7 customer service team, who will be more than happy to assist you.