At Sextoyvibe, we are dedicated to making top-quality products and excellent customer service accessible to everyone. In this section, we would like to cover our commitment, as well as our policies on order cancellations, refunds, and returns. After reading this page, you can confidently rest assured to shop for sex dolls with us. If you have any further questions or concerns, our dedicated customer support team is 24/7 online to assist you.
We will process your return, and refund request within 48 hours.
Before Shipment
After Shipment
Check and Report Concerns Upon Receipt
To ensure your satisfaction with your purchase, we recommend thoroughly inspecting your package upon receipt. In case you have any complaints or dissatisfaction, please contact us at hello@sextoyvibe.com within 24 hours of receipt and attach any photos or videos for a quick check. Please handle the toys properly to avoid causing any damage. If the product is damaged due to improper use, you will not be eligible for any return or exchange services. We appreciate any feedback, positive or negative, which can help us work with our factories to avoid similar issues in the future.
If you find your toys has been damaged during shipping or do not match the product photo provided, please contact our support team and we will start an investigation and provide you corresponding satisfied solution. Clear photos and videos, as well as any relevant details, are needed so we can diagnose the issue and provide appropriate compensation. Depending on the severity of the damage, we may offer a replacement, partial refund, or full refund.
DO NOT RETURN THE PACKAGE DIRECTLY
Generally, returns are not accepted for adult products. As a buyer, you wouldn’t want to purchase a toy that has been previously used by other people, would you? If you have a valid reason for a return, please ensure that the product is in new condition. Our team will thoroughly inspect your returned package, and if we find any violations of our return policy, a refund will not be issued, and the incident will be reported to credit agencies in some serious cases.
Once your refund request is approved, Sextoyvibe financial department will deal with your refund in 48 hours and the corresponding amount will be sent back via your original payment method
Refund Expected Timeframe
Late or Missing Refunds
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